Shipping policy

We want your order to reach you quickly and safely. Here’s how delivery works at Men’s Luxury Boutique.

Free delivery

Tracked delivery is complimentary to the United Kingdom, the United States, Ireland, France, Germany, Italy, Spain, the Netherlands, Austria, Belgium and India. We also ship to most other countries worldwide; for those, the delivery cost is shown in your bag and at checkout before you pay.

Processing and delivery times

Processing: orders are prepared and dispatched within 7 business days (excluding weekends and holidays) of your order confirmation.

Delivery: tracked delivery usually takes 7–12 working days after dispatch, depending on the carrier and your country. Delivery times are estimates, not guarantees; customs clearance, weather or other factors beyond our control can occasionally cause delays.

Tracking your order

As soon as your order ships, we’ll email you a shipping confirmation with your tracking number. Some parcels have two tracking numbers: one follows the parcel from our warehouse, and the other is the delivery company in your country, which may only start updating once the parcel arrives there.

You can follow your order at any time on our Track your order page, or by signing in to your account with the email address you ordered with. If you haven’t received a tracking email within 7 business days of ordering, please check your spam folder and then contact us.

Address accuracy

Please make sure your name, delivery address and contact details are complete and correct at checkout. We can’t be responsible for delays or non-delivery caused by an incorrect or incomplete address.

Lost or damaged parcels

If your parcel seems lost, or arrives damaged, please email help@mensluxuryboutique.com with your order number (and photos if it’s damaged). We’ll look into it with the carrier and work with you to put it right.